March 28, 2024 from the Star-K
"It has come to our attention that some KitchenAid KRFF577KPS 26.8 Cu. Ft. Standard-Depth French Door Refrigerator with Exterior Ice & Water Dispenser units have a malfunctioning Sabbath Mode. This issue has been identified in recently purchased units.
"To determine if you own an affected unit, enter Sabbath Mode and hold down the door switches. If you hear a fan activate or deactivate when the switches are pressed and released, then Sabbath Mode is not working correctly.
"KitchenAid is working on a solution to resolve the issue. In the interim, to use on Shabbos or Yom Tov, STAR-K recommends taping down the door switches along with setting Sabbath Mode.
Please email appliances@star-k.org if you would like to be notified when a fix is available."
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