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Kao USA Conducts Expanded Voluntary Recall of Jergens® Ultra Healing Moisturizer

March 21, 2022 - from FDA. The March 11, 2022 alert is here

Kao USA Conducts Voluntary Recall of Jergens® Ultra Healing Moisturizer, issued 11-Mar-2022 by Kao USA Inc. over PR Newswire, we are advised by the company that in the IDENTIFYING THE AFFECTED PRODUCTS section, two lot codes have been added to the 3 oz size section ("ZU722861" and "ZU722871"). The complete, corrected release follows:

CINCINNATI, Ohio, March 11, 2022 /PRNewswire/ -- Kao USA Inc. is asking consumers to check their Jergens® Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is part of a voluntary recall of the product.

Select units of Jergens® Ultra Healing Moisturizer could show the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections. Kao USA is urging consumers to discontinue use of the recalled lotion specified below as a precautionary measure.

The amount of recalled product is limited to two sizes offered for Jergens® Ultra Healing Moisturizer.

Only specific lots of the 3 oz and 10 oz sizes are affected. IDENTIFYING THE AFFECTED PRODUCTS

• Jergens® Ultra Healing Moisturizer, manufactured between October 1, 2021 and October 18, 2021, could be impacted.
• The affected lot codes for the 3 oz size (UPC 019100109971 for single bottles and 019100267114 for pack of 3) can be found on the back of the bottle printed in black ink and begin with the prefix "ZU":

ZU712851 ZU712911
ZU712861 ZU722851
ZU712871 ZU722881
ZU712881 ZU722861
ZU722871

• The affected lot codes for the 10 oz size (UPC 019100109988) can be found on the bottom of the bottle printed in black ink and begin with the prefix "ZU":

ZU722741 ZU732791
ZU722771 ZU732801
ZU722781 ZU732811
ZU732781 ZU732821

Anyone who has product from a recalled lot should call the Kao USA Inc. Consumer Care Center for a free product coupon at the following number: 1.800.742.8798 or send an email to: consumer@kao.com. (Hours of operation: Monday - Friday, 9AM - 5PM US ET) A postage paid label and plastic bag will be sent to consumers via mail to easily return the product.